2026-06-01 · 8 min read
Migrating from legacy dispatch tools without stopping operations
A practical cutover plan: parallel run, CSV import, driver app rollout, and customer comms.
The safest cutover is parallel run: import orders into efleetdesk while legacy dispatch still executes, compare counts nightly, then move one hub at a time.
Drivers should get the mobile app one week before you switch dispatch authority — they learn pickup and POD flows without the pressure of live SLA on day one.
Customer communications need a single cutover window: once efleet messaging is live, disable duplicate SMS from the old tool to avoid double notifications.
Plan for CSV import/export parity during transition. Most teams keep legacy export for finance for 2–4 weeks while reports in efleetdesk are validated.