efleetdesk
Support
Need help with efleetdesk? Start here for product support, onboarding questions, and operational troubleshooting.
Contact us
For product support and workspace issues, email support@efleetdesk.com. For sales and demos, use hello@efleetdesk.com.
Support hours: Sunday–Thursday, 9:00–18:00 Gulf Standard Time (excluding public holidays). Critical production incidents are triaged as soon as possible.
Before you write in
- Include your tenant or company name and the email you use to sign in.
- Describe the screen or workflow (portal, driver app, warehouse, notifications, etc.).
- Add order, task, or shipment IDs if the issue is about a specific delivery.
- For mobile issues, note device model, OS version, and whether you were offline.
Common topics
Account & access
Password resets, roles, and tenant setup are managed by your workspace administrator.
Driver & warehouse apps
Scanning, proof of delivery, offline sync, and shift workflows in the field app.
Customer notifications
WhatsApp-first messaging, SMS fallback, templates, and delivery status updates.
Integrations
Order ingest, webhooks, and third-party connectors configured for your tenant.
Self-service
Browse the FAQ for quick answers about notifications, multi-tenant setup, and driver workflows. Workspace admins can also review audit logs and user settings inside the operations portal.
Book a demo
Evaluating efleetdesk for your team? Request a demo and we'll walk through dispatch, driver execution, and customer messaging for your use case.